We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. May 5, 2023. This collection was made when there was a lot of. * Call costs may vary. Step 4: Set Up Your Router Again. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. Everything you need is posted to you. Instead, it has to do with your router and the security you have configured on your own local devices. Best of all, for many, it’s a free upgrade. Help. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. I don't work for Virgin Media. Modem-only. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. We would like to show you a description here but the site won’t allow us. uk that they’ve yet to fix a long-running security issue in their HUB 3. No, you can keep using the same phone you’ve always used. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. QuickStart, set up and connections. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Wait for a few seconds, and then press the power button to turn the router. . How to recycle your Virgin Media router. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. - Wi-Fi extender pods are currently. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). ’ You’ll be sent a white returns bag within 7 days. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. The guy stated make sure to take to a local dump and not just dump in a normal bin. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Multiple set-top boxes and routers are accumulating in people’s houses. Click yes or agree . I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Alternatively, contact CollectPlus for help sending your package. This latest future-proof WiFi. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. To log into the interface to change settings you need to use the Setting password, not the wifi password. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. You can post your old kit back to Virgin and it will reuse and recycle it. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. co. Use an old router as a web server. We would like to show you a description here but the site won’t allow us. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. 168. I don't work for Virgin Media. com/recyclingkit but this link. Customers can return. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Additionally, one in seven households has stored two or more obsolete boxes. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. The power light at the bottom of the device is the only light that should shine if everything is working normally. Thick walls have a big impact on your Wi-Fi signal strength. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. In the end, I took a punt and went with Amazon's Eero system. Concerningly, the corporation did not appear to want the brand-new, unused box back. 11ax), improved security (e. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Update: Steve the virgin media guy came today and took the router. co. Reply. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Returning / Recycling VM Router I moved to a new area that didn’t have Virgin Media available. We would like to return it but we didn't a return box and now we are unsure what to do with it. Guest Wi-Fi connection. There was no label in the box but searches revealed that I could recycle via. These tools can be installed across all devices, including mobile phones, computers and consoles. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. . 13-12-2021 15:21. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. 0. At the time was told IF we needed to return the old router details would be in with the new router. Virgin Media’s mighty Hub brings the magic right into your home. Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Follow the instructions on screen to finish your setup. How it works. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. In fact, weak WiFi security has nothing to do with Virgin Media at all. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. on 03-06-2023 09:36. Red power light on the Virgin Media Hub 3. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Virgin Media Hub 5 to replace my Hub 3. If it’s not a technical issue you need help with then we’re here to support you on. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. Although this question has appeared before the answers vary and I need definitive advice. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. Once you’ve. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. I've noticed high packet loss and latency ONLY when a torrent is active. So thats what i did. This promotion means you won’t pay the usual setup fee of £35. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. Further exclusions & legal stuff apply. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Non-Virgin Media equipment?. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. Any advice you can offer would be great! Thank you. Get the Hub ready by connecting the wires. Last year, Virgin Media O2 recycled. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. It’s white when everything is working as it should. The office-supplies seller has a free electronics recycling program with a long list of categories. I still have the. Note: This is separate from your My O2 account. In response to fairenough100. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 1. And now I'm getting chased up. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. How to Dispose of Old Routers. SpeedQuickStart, set up and connections. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. The simplest approach would be to return the router to upstairs. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. But don't just leave it in a cupboard to gather dust. Click on the Wireless Network Settings option. So the connection isn't saturating. 1 router mode or 192. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Access Virgin Media router settings in modem-only mode. VM BB TV Landline. Another option might include powerline. 0. 8. At Clearabee we have a number of options that can see your routers and other items collected from your home. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. At TalkTalk, we're doing all we can to protect the environment. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Most QuickStart kits have just 6 cables, connectors and powerlines to. 168. 19-02-2021 14:55. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Rewards Members can get $5 per month for. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. 100. 0. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Click System Log. The older Hub 4 is based on. Some technicians just take the easiest route for an install not where the customer wants it. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. D01 C9W8. Follow these steps: Keep the router powered on. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. 5 months ago I was upgraded from Hub 3 to 5. Remember, have your Virgin Media network name and WiFi password ready. ThanksMy Virgin Media makes managing your account easier with all your information in one place. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. co. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. The equipment must be in its original box, with all relevant accessories and paperwork included. I do not work for VM. . Slow performance. They detect the signals and send back data of their own via invisible WiFi. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Cheap internet radio. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Virgin Mobile. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I need instructions. 1. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. 1, sign on and put it into modem mode. WiFi 6 can deliver even faster broadband speeds to supported devices. g. You get the picture. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. I happened to notice evidence of at least some IPv6 back in. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Weve been with Virgin for YEARS. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. Create a Protected VPN Browser. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Unplugged router, etc. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Enter the IP address into a web browser an log into your Virgin Media router. This depends on the equipment you want to recycle. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. Step 4: Return or recycle your old Virgin Media router. I closed my original virgin media account in late February 2022 approximately. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 168. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Once you have all the above ready, you’re ready to go. Hello, I recently moved into a rented property. March 16, 2023 11. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Home Phone. The questions look quite generic and we share the same network service. Disconnect all unneeded ethernet cables from the rear of the Hub. Depress the pinhole switch for a timed 60 seconds then release. It keeps dropping connection, very laggy, cutting in and out. com, the comparison and switching service. g. * Call costs may vary. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. A coax cable will also need to be installed by Virgin Media for the live TV signals. Don’t plug the power cable into a plug socket yet. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. 19-02-2021 14:55. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. 1 is the correct address for the Hub in Router mode. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. You’ll then be able to use your same old phone to make. $150 at Amazon. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. The advice was to recycle the old hub. Further exclusions & legal stuff apply. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Options. Account - Cable. Although it can look tidier, hidden corners of your. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. This latest future-proof WiFi. 1 Kudo. Now you need to change the Wi-Fi name for 2. Tue 4 Apr 2023 14. I closed my original virgin media account in late February 2022 approximately. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. 5 out of 5. £8p/m extra or included with Gig1 or Volt. Networking and WiFi. The research, released on the eve of Global Recycling Day,. The router supports multi-gigabit speeds and comes with a 2. . How to recycle a Virgin Media router. Many thanks, David. AirPods. The second method is to send an email to Virgin Media requesting a return kit. A great router with excellent parental controls. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. However, with the Hub 5, Virgin Media might have made a router worth keeping. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 168. Update: Steve the virgin media guy came today and took the router. O2 shop or local council recycle yard. We would like to show you a description here but the site won’t allow us. Do i dispose of it at my local recycling centre. This is the same situation with me. Instead of buying a new network switch to. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. To do this, you’ll need to wait until you receive your tracking email. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Options. Here you’ll find all the help you need for Virgin Media related problems and issues. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. What's more, one in seven households has two or more. During a vishing call, you may have asked to download. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. What's more, one in seven households has two or more old routers stashed away. Locate the IP Address of your WiFi router, usually found on the Hub sticker. which. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. To find your nearest collection point, just go to recycle-more. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. " TOTALLY WRONG, yes only one port will work, but you can use any port. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). 5 months ago I was upgraded from Hub 3 to 5. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Trouble is that will affect the other. Leave it off for about 10 seconds. Customers can return. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. The best way to cancel Virgin Media is over the phone. Concerningly, the corporation did not appear to want the brand-new, unused box back. About our broadband help and support page. com, the comparison and switching service. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. We've identified 14 new uses for old routers: Wireless repeater. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. - 5374486. Alternatively, you can restart your router via the Virgin. 0. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. The Wi-Fi functionality is switched off and only an internet connection. You can also email EquipmentReturns@virginmedia. 100. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Simply ring our friendly customer service team. Right now I've. The new fibre phone line is designed to work with the same phones as the old copper line. You should use port 4 which is the 2. It’s important to get everything set up in the right order for your new virgin media replacement hub. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Excludes broadband faults and broadband network outages. Many thanks, David. Apps and extras. Any assistance welcome! Thanks. No broadband, no phone. Recycle or return your kit. Again use a cable that carries gigabit speeds. Although this question has appeared before the answers vary and I need definitive advice. Step 2: Press and Hold the Reset Button. 255. Synology RT2600ac – 4x4 dual-band Gigabit Wi-Fi router, MU-MIMO, powerful parental controls, Threat Prevention, bandwidth management, VPN, expandable coverage with mesh Wi-Fi. It is usually a mail returns bag or a plain flat-pack returns box. How to change my Virgin Media or Virgin Mobile package by phone. The Hub’s IP address changes from 192. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Step 2: Label your package. In the event you change service or close your account, it's important that you return any equipment to us. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. Router login. Web Safe only works when you’re connected to your Virgin Broadband at home. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Working hard to help connect the nation, shop our offers and order online. Reply. First, check that your device is running the latest software as this might be causing the issue. In order to use these WiFi routers with your Virgin Media installation you will need to do a. If you've got a Virgin TV V6 box, make sure the standby settings are. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. No knowing the layout of you home doing this might be less obvious than the thick VM cable.